Orders are typically processed and dispatched within 2 working days. Our standard shipping method is Royal Mail 48hr Tracked. If you require faster delivery, we offer next day delivery via Royal Mail 24hr Tracked or Special Delivery. Please be aware that our delivery services are currently limited to the UK and Northern Ireland.

We guarantee that all of our products are authentic. We take great care to source our products from reputable suppliers, so you can trust that every item you purchase from us is genuine.

Simply send us a message on Instagram @belowthemarket_ for the quickest response. Alternatively, send an email to infobelowthemarket@gmail.com. This is a quick and convenient way to reach out to us with any questions, concerns, or feedback you may have. Our team is dedicated to providing you with excellent customer service and will respond to your email as soon as possible.

We do not accept refunds. In the unlikely event that the shoes you receive are faulty or damaged, we will provide a refund for the cost of the shoes. Before processing any refunds, we will carefully inspect each pair to ensure that they meet our standards of quality.